How we improved Flokk's customer service with AI
How we improved Flokk's customer service with AI
How we improved Flokk's customer service with AI
Client
Flokk
Flokk is Europe's leading manufacturer of sustainable office furniture and owns well-known brands such as HÅG, RH, and Giroflex. With over 1900 employees and a flexible production model, they offer customized solutions on a large scale – with a focus on quality, design, and the environment.
Client
Flokk
Flokk is Europe's leading manufacturer of sustainable office furniture and owns well-known brands such as HÅG, RH, and Giroflex. With over 1900 employees and a flexible production model, they offer customized solutions on a large scale – with a focus on quality, design, and the environment.
Client
Flokk
Flokk is Europe's leading manufacturer of sustainable office furniture and owns well-known brands such as HÅG, RH, and Giroflex. With over 1900 employees and a flexible production model, they offer customized solutions on a large scale – with a focus on quality, design, and the environment.
Challenge
Flokk receives most of its orders via email from retailers – a simple but not optimal solution. The orders often come with unclear or missing information, such as missing product details or unclear references. Small mistakes and omissions quickly developed into long and complex processes, resulting in delays, extra work, and a service experience that did not meet customer expectations.
Challenge
Flokk receives most of its orders via email from retailers – a simple but not optimal solution. The orders often come with unclear or missing information, such as missing product details or unclear references. Small mistakes and omissions quickly developed into long and complex processes, resulting in delays, extra work, and a service experience that did not meet customer expectations.
Flokk receives most of its orders via email from retailers – a simple but not optimal solution. The orders often come with unclear or missing information, such as missing product details or unclear references. Small mistakes and omissions quickly developed into long and complex processes, resulting in delays, extra work, and a service experience that did not meet customer expectations.
Solution
In collaboration with Flokk, Forte has developed an AI agent that integrates seamlessly into the company's e-commerce platform, ERP system, and CRM. The agent automatically analyzes incoming orders, approves those that are complete, and sends targeted and precise inquiries to the dealer if there are missing or unclear details.
The solution is built with OpenAI models and is operated via a flexible low-code automation platform. It removes repetitive and manual tasks and frees up time for what truly matters.
Solution
In collaboration with Flokk, Forte has developed an AI agent that integrates seamlessly into the company's e-commerce platform, ERP system, and CRM. The agent automatically analyzes incoming orders, approves those that are complete, and sends targeted and precise inquiries to the dealer if there are missing or unclear details.
The solution is built with OpenAI models and is operated via a flexible low-code automation platform. It removes repetitive and manual tasks and frees up time for what truly matters.
In collaboration with Flokk, Forte has developed an AI agent that integrates seamlessly into the company's e-commerce platform, ERP system, and CRM. The agent automatically analyzes incoming orders, approves those that are complete, and sends targeted and precise inquiries to the dealer if there are missing or unclear details.
The solution is built with OpenAI models and is operated via a flexible low-code automation platform. It removes repetitive and manual tasks and frees up time for what truly matters.
Results
With AI on the team, order processing has become more accurate and efficient, while customer service has received a quality boost. At the same time, faster and more consistent order processing is achieved, allowing customer service to focus on personal relationships and value-adding tasks.
Thanks to the AI agent, Flokk achieves:
Orders that are processed automatically
75
%
Orders that trigger AI-generated clarification emails
30
%
Results
With AI on the team, order processing has become more accurate and efficient, while customer service has received a quality boost. At the same time, faster and more consistent order processing is achieved, allowing customer service to focus on personal relationships and value-adding tasks.
Thanks to the AI agent, Flokk achieves:
Orders that are processed automatically
75
%
Orders that trigger AI-generated clarification emails
30
%
Results
With AI on the team, order processing has become more accurate and efficient, while customer service has received a quality boost. At the same time, faster and more consistent order processing is achieved, allowing customer service to focus on personal relationships and value-adding tasks.
Thanks to the AI agent, Flokk achieves:
Orders that are processed automatically
75
%
Orders that trigger AI-generated clarification emails
30
%
This project supports Flokk's digitalization goals and marks a significant step towards delivering better customer service.
Oscar Svahn
,
Head of AI Acceleration
This project supports Flokk's digitalization goals and marks a significant step towards delivering better customer service.
Oscar Svahn
,
Head of AI Acceleration
This project supports Flokk's digitalization goals and marks a significant step towards delivering better customer service.
Oscar Svahn
,
Head of AI Acceleration
Contact us
Jesper Nørding Pedersen
Managing Director & Partner
Contact us
Jesper Nørding Pedersen
Managing Director & Partner
Contact us